5 Ways to Build Capacity for Solving Problems

In Future Driven, I wrote about how educators often want something that can be implemented quickly. We want something we can learn on Tuesday and use on Wednesday.

We want the strategy that can be used tomorrow. We want the handout, the cheat sheet, the quick fix. The hack. We want solutions that can be tossed in the microwave and heated up when we need them. Even if they taste like crap.

But the best solutions aren't microwave friendly. They come through deliberate practice. They come through deeper thinking. They come by shifting perspective. So kick the quick fix to the curb. Do the hard work of challenging the status quo. Ponder the deeper questions and look at the world in new and interesting ways.

Question everything.

Getting better results doesn't happen by having a magic bullet. There are no magic bullets. Better results come from having a long term perspective and working diligently to make things better now and in the future. We need to have a process for growth we can rely on, not just a quick fix.

Quick fixes usually make things better just for a moment. But looking good is not the same as being good. Looking good is on the surface. It's superficial. We want to actually be good and continue getting better. Ultimately, we want to help students succeed for the long term, not just for today.

Lots of educators are working tirelessly every day to try to make sure students succeed. They are trying to be as productive as they possibly can. They're putting out fires left and right. They're dealing with urgent problems. They're attending workshops to learn new ideas. And trying to implement new ideas.

But many feel like they're spinning their wheels. And it's no wonder.

In the busyness of everything that's urgent, it's really easy to neglect the importance of growing. Are you really examining your own growth? Are you looking inward? Are you developing greater self-awareness? Are you reflecting? And most importantly, are you really investing in building your own capacity?

Schools need to create environments to support educators in the process of growth. We must make sure professionals are given time, encouragement, and opportunity to build their own capacity. Leadership needs to support growth, not just demand productivity.

We focus lots of energy on problems. But how much time are we focusing on how we can become better problem solvers? Too much professional learning seems to try to "teacher-proof" the instructional process. It turns educators into implementers instead of initiators. And that's clearly not professional learning. I believe professional learning should actually help people grow as people and professionals.

One of the best strategies for solving problems is building capacity for solving problems. Everything about your school can be improved as the people in your school grow and learn together, all of them—students, teachers, everyone. The best way to improve a school is for the people in the school to be focused on improving themselves. The entire school becomes a dynamic learning environment.

Here are 5 ways you can be more dynamic in your learning and build your capacity for solving problems:

1. Listen Before You Act

As we get input from our colleagues, mentors and PLN, we can grow into problem-solving before we rush into problem-solving. We become more like the people we spend the most time with. Spend more time with people who are growing and who are capable problem-solvers. Soon, you'll be stronger too. 

2. Think, Don't React

Better schools are built on better thinking. Take the limits off and look at issues from all sides and as objectively as possible. Emotions may say one thing, but careful thought may lead you in a different direction.

3. Test Ideas and Solutions

We can become better problem solvers when we are open to trying creative solutions. Generate lots of ideas and test them. We can't keep doing the same things and expecting different results. Try a slightly different approach. Try a radically different approach. And see what works. Sometimes a massive change is needed.

4. Make Time for Learning

The most successful people make time for learning, not just doing. Benjamin Franklin, Warren Buffett, Oprah Winfrey, and Bill Gates all follow the 5-hour rule. At least five hours a week should be dedicated to learning something new. Always be learning.

5. Look Within, Reflect

Self-awareness allows us to examine our own thought process. When we take time to reflect, we learn more from our experiences and the experiences of others. Without reflection, we are constrained by our bias, blind spots, and habits. We won't grow as problem-solvers unless we acknowledge the areas where we need to continue to learn and grow.

So what's your reflection on these thoughts? Are you making time to learn and grow? Are you only focused on being productive (checking off your list each day)? Or, are you also focused on building your capacity? Leave a comment below or respond on or . I would love to hear from you.

Culture of Compliance or Culture of Character?

Someone with many years in education was visiting our building recently and commented, "I don't think I've ever seen a high school lunch period this quiet." 

I think they caught us on a good day. But it was a nice compliment.

I know our lunches aren't perfect. In fact, there were a few grapes flying around recently too. Kids will be kids, right? But I was a proud principal after hearing the visitor's perspective, because I think it is a small indicator of our culture.

I was speaking with another educator who shared, "At my previous school, we had to have supervision all across the lunch room to keep everyone's behavior in line." It sounded like they had a bunch of people on guard to make sure there weren't any problems.

It's possible to achieve good behaviors by "running a tight ship" or by being "heavy handed." There are lots of ways to influence behavior. And forcing compliance is one way to change behavior. Fear is a way to change behavior. Sticks and carrots are a way to change behavior. 

So don't mistake a culture of compliance for a culture of character. There's a difference in doing the rights things, and doing the right things for the right reasons.

What happens when the adults aren't watching? How will the students act in those situations? That's when character is revealed. We can keep our thumb on them to get what we want, but are we really helping them develop the decision-making and responsibility they need?

I want students to learn why character matters. 

I want them to show empathy.

I want them to be upstanders and not bystanders.

I want students to understand how they treat all people makes a difference. 

I want students to know it's important to be honest, with themselves and with others.

I want students to learn to admit mistakes and move past them in a positive way.

I want to see students take full responsibility.

Ultimately, my goal is to create an environment that brings out the best in our students. I want them to feel supported and valued. And I want them to know I have very high expectations for them, not because of what they do but because of who they are. I believe in you, want the best for you, and I'm here to support you. That's the message I want to send.

I think the traditional model of education has been very focused on compliance. In fact, compliance is often celebrated. I've had parents and teachers talk with admiration about teachers and administrators who ran classrooms and schools with an iron fist. They applaud the strict adherence to commands and rules. I have to admit that used to impress me too. 

But not anymore. I've come to realize that schools can be extremely orderly and run with precision and under the surface have a character deficit. I'm all for discipline, but I want to see that students are taking ownership for their behavior and can self-manage in positive ways. I want to see students empowered to do good and make a difference in the world. That won't happen in a culture of compliance. It will only happen in a culture of character.

Is any of this making sense? I want to hear from you. I'm convinced that teaching character and developing it in our schools is as important as ever. What do you think? Leave a comment below or respond on or .

Simple Advice: Enjoy the Kids

A substitute teacher in our building recently approached me about some problems she was having with student behavior. She detailed how she told the kids exactly what she expected and tried to enforce the rules, but they didn't respond well at all.

I got the impression she was trying the stern teacher approach.

She told me about one student in particular. And as she shared, I could see her demeanor immediately shift.

She was really upset. Her body language and facial expression showed she was really frustrated. I would go so far to say she was having a miserable experience.

And so I felt really bad for her in that. I don't want visitors to our building to ever have a bad experience. And being a substitute is not easy on a good day.

So I asked her a question, "Are you trying to enjoy the kids?"

She looked at me with a puzzled expression. I'm sure she was thinking how could I enjoy these kids when they're acting out and being uncooperative?

"What do you mean?" she said.

"Well, I've just found that I get a much better result in working with students when I make it a point to enjoy being with them. They don't always act just like I want, but I try to enjoy them anyway."

"But I'm trying to get them to follow the rules and do the work," she said.

"And that's a good thing. We expect students to follow rules and be productive and use time wisely. They do need accountability for that. But how you hold them accountable can make a big difference."

I encouraged her to leave some notes for the classroom teacher about the behavior problems, and asked her to give my advice a try the next time she had a chance.

A couple of weeks later she was back in the building, and she came rushing up to me. Her demeanor was completely different. She was smiling and full of energy.

"I tried what you said, and it worked so much better. It's like I'm not putting as much pressure on myself and the students are doing better too. I feel so relieved," she said.

I told her I was so happy to hear that, and I appreciated her giving my advice a try. I thanked her for sharing with me and for giving me an update.

The quickest way to change another person's behavior is to change your behavior towards them. Kids are going to make mistakes. But if you make it a point to enjoy being with them, and treat them with great respect and care, there is almost no mistake you can't correct. They'll be far more open to your feedback when they feel that you like them and enjoy them.

What are your thoughts on this advice? Are you enjoying the kids? How can you show delight in them and keep the classroom energy positive and productive? I want to hear your thoughts. Leave a comment below or respond on or .