tag:blogger.com,1999:blog-1692282489951026010.post8223459230608117725..comments2024-03-28T00:20:31.899-07:00Comments on The @DavidGeurin Blog: 11 Phrases to Effectively Respond to ComplainingUnknownnoreply@blogger.comBlogger5125tag:blogger.com,1999:blog-1692282489951026010.post-30737251916281509322020-02-03T03:25:19.275-08:002020-02-03T03:25:19.275-08:00I am just new in my post in a small school and i t...I am just new in my post in a small school and i think this article would be a big help on me. Thanks and many more helpful write ups in the future.Anonymoushttps://www.blogger.com/profile/11256293406873722742noreply@blogger.comtag:blogger.com,1999:blog-1692282489951026010.post-63335242130390065342020-01-28T16:51:08.925-08:002020-01-28T16:51:08.925-08:00Outstanding! I read this twice and will read it ag...Outstanding! I read this twice and will read it again, I'm sure. I have always said that "problem-posers" are people you want on your team. It's important to let go of the ego and listen and learn from others. This post affirmed my beliefs and gave me new tools. That's COOL! Thanks! ritaplatthttps://www.blogger.com/profile/16844583326422435803noreply@blogger.comtag:blogger.com,1999:blog-1692282489951026010.post-26585358229191665002020-01-25T21:49:42.133-08:002020-01-25T21:49:42.133-08:00Great suggestions - worthy of a poster!
Just a t...Great suggestions - worthy of a poster! <br /><br />Just a thought about complaints via email. <br /><br />We have a +1 mantra in our community (students, parents, colleagues). If you've something emotional to convey then +1 the communication channel and call instead. If you can, +1 the telephone call use it to arrange a face-to-face meeting. Email is great for transfer or information, terrible for conveying emotion - so much is misinterpreted, both within and between the lines. If I receive an email laced with emotion I get straight on the phone. Modelling this strategy with a colleague that repeatedly used email to complain, they eventually changed their behaviour and called instead. Change in habits requires a change in culture. Once this becomes the cultural norm within the community, complaints can be resolved much more effectively via face-to-face dialogue. It’s good to clarify within your community the use of conflicting versus combative language. Conflict (a difference of opinion) in an organic institution based on the fidelity of relationships (aka schools) is healthy, and should be encouraged; combat destructive and disrespectful.<br /><br />In the transition from a classroom practitioner to a middle leader and beyond, we often forget to focus on an important aspect of leadership skills: managing difficult conversations between adults. Good teachers fast-tracked into leadership roles because they have been identified as excellent/expert practitioners in pedagogy, need to quickly familiarise themselves with andragogy. Your list of 11 phrases are a great scaffold to share with colleagues. <br /><br />Just need to get around to mass producing the +1 stickers for everybody’s laptop, desktop monitor, telephone etc!!<br />Brian Jon Taylorhttps://www.blogger.com/profile/09727458004251861708noreply@blogger.comtag:blogger.com,1999:blog-1692282489951026010.post-37489795999312314992020-01-25T05:48:32.801-08:002020-01-25T05:48:32.801-08:00Lately, when I hear a complaint from someone that ...Lately, when I hear a complaint from someone that can be easily addressed or corrected, I just do it without comment. The times this has happened the person is right there as I address it or fix it. The person quickly gets the message that he or she could have done the very same thing. I might say, "Is there anything else I can do to support you?" afterwards. Other times, I just carry on with my day. I later get an email of thank you and an apology for venting. Since adopting this method I notice not as many people head my way when they have a complaint.Anonymoushttps://www.blogger.com/profile/03931354314800877332noreply@blogger.comtag:blogger.com,1999:blog-1692282489951026010.post-27876077591842088352020-01-25T03:58:41.650-08:002020-01-25T03:58:41.650-08:00I really like this post. Another strategy I use is...I really like this post. Another strategy I use is to ask "If this situation were resolved, what would it look like?" By getting the person to visualize and articulate what the situation would look like solved, it often makes the person stop complaining and start thinking forwardly. Then, it's also interesting to see that many times the person didn't actually know what he/she really wanted. dmfoutshttps://www.blogger.com/profile/07689347103200656392noreply@blogger.com